Privacy policy
1. Purpose and Scope
This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our Site or otherwise interact with us. It applies to all personal information we handle in connection with the Site and our business operations.
2. Who We Are
Simforia Pty Ltd (ACN 673 666 227) ATF Simforia Trust (ABN 58 434 347 168) ("we", "us", or "our") operates the Site under the trading name Simforia. Our principal business address is Level 1, 6 Overend Street, East Brisbane QLD 4169. You can contact us at mail@simforia.com.au.
3. Personal Information We Collect
We collect personal information that you knowingly provide and information automatically collected through your device when you use the Site. This may include:
- Contact details: name, email address, phone number.
- Communications: the content of messages you send us and related metadata.
- Project information: details about your site or development that you include in an enquiry.
- Device and usage data: IP address, browser type, referring/exit pages, timestamps, and interactions with the Site.
- Cookies and similar technologies: as described in Section 7.
4. How We Use Personal Information
We use personal information to:
- operate, maintain, and improve the Site;
- respond to enquiries, provide quotes, and deliver services;
- manage business records and communications;
- ensure security and prevent fraud or misuse; and
- comply with legal obligations.
5. Disclosure of Personal Information
We may disclose personal information to trusted service providers who assist us in operating the Site and conducting our business, subject to appropriate confidentiality and security obligations. These include our website host (Cloudflare), our website enquiry form service (Web3Forms), our email provider (Microsoft 365) and our IT support provider. We may also disclose information if required by law or to protect our rights, users, or the public.
6. Cross-Border Transfers
Some of our service providers store or process information outside Australia, including in the United States (for example, our website host and enquiry form service). When personal information is disclosed outside Australia, we take reasonable steps to ensure the recipient protects the information in a manner substantially similar to the protections afforded under Australian law. Where applicable, we will rely on standard safeguards or other lawful transfer mechanisms.
7. Cookies and Similar Technologies
The Site only uses cookies that are essential for it to work. To understand how visitors use our pages, we use privacy-friendly analytics that do not use cookies and do not track you across other websites.
If we introduce non-essential cookies in future (for example, for advertising), we will ask for your consent first and update this Policy. You can also manage cookies through your browser settings.
8. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorised access, destruction, loss, alteration, or disclosure.
9. Retention
We retain personal information for as long as needed to fulfil the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce agreements.
10. Your Rights
Subject to the Privacy Act 1988 (Cth), you may request access to the personal information we hold about you and request correction if it is inaccurate, out-of-date, incomplete, irrelevant or misleading. To make a request, contact us using the details in Section 2.
11. Children
The Site is not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete such information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top will indicate when changes were made. Your continued use of the Site after changes are posted constitutes acceptance of the revised Policy.
13. Contact Us
For privacy enquiries or complaints, contact us at mail@simforia.com.au. If we are unable to resolve your concern, you may contact the Office of the Australian Information Commissioner (OAIC).